RTU 1st Year 2nd Sem B.Tech. Syllabus Communication Techniques

201 COMMUNICATION TECHNIQUES

Unit 1

Elements of Communication
1. Communication: Meaning, Importance and Process
2. Objectives of Communication
3. Media and Types of Communication

Unit 2

Basics of Communication
1. Verbal and Non-Verbal Communication
2. Formal and Informal Channels of Communication
3. Qualities of Good Communication

Unit 3

Skills of Communication
1. Barriers to Communication
2. Professional Communication
3. Interpersonal Communication and methods to improve it

Unit 4

Grammar
1. Subject-Verb Agreement (Concord)
2. Linking Words (Conjunctions)
3. Relative Clauses
4. Common Errors

Unit 5

Composition
1. Resume Writing
2. Business Letter Writing: Sales, Credit, Enquiry, Order, Claim, Complaint, Job
Applications, etc.
3. E-mail messages
4. Telephone Etiquettes